Shipping policy
IMPORTANT SUMMER SHIPPING INFORMATION
Please be kind to your chocolate.
During the summer heat, chocolate requires expedited shipping. All orders are shipped in insulated containers so we can ensure that you receive your package in the same condition it left our production room.
For this reason, we send your items 2nd Day Air or Next Day Air during the warmer months or when shipping to a warm climate.
During the hot summer months, we do not ship on Thursdays or Fridays to ensure that your package does not remain in a warehouse over the weekend. We cannot guarantee any package shipped when temperatures exceed 90 degrees.
Shipping timeline after package has been shipped:
Ground (home) shipping: 1-5 business days
2nd Day: 2 business days
Overnight: 1 business day.
∗ Delivery timelines do not take unexpected weather delays into consideration, which may affect timelines. We cannot be held responsible for delays due to weather, incorrect address provided to us or other circumstances beyond our control.
∗Ground Shipping has no guaranteed delivery date. Please be aware that your package may not arrive on the day you have chosen with ground shipping.
WHEN WILL MY ORDER ARRIVE?
Track your order here with your FedEx tracking number. If orders are placed on Thursday or Friday, please expect that order will be shipped the following Monday.
DO YOU SHIP OVER WEEKEND PERIODS?
If you are shipping a package to a warm weather destination over a weekend, your package may be held until the following Monday to ensure minimal time in transit. FedEx is our preferred shipping vendor and they do not deliver on weekends.
DO YOU SHIP INTERNATIONALLY?
Yes, except for some countries like (Bahamas, Mexico and India). To inquire about shipping to destinations outside of the continental United States, please contact us at 312-622-2653 or info@total-incentives.com.
WHAT METHOD OF SHIPPING DO YOU USE?
Most of our orders are shipped via Fed Ex. And for bulk orders we can use your preferred carrier account number as an additional option.
HOW DO YOU CALCULATE SHIPPING COSTS?
Our shipping costs are calculated by the shipping carrier according to weight and location.
HOW LONG DOES SHIPPING TAKE?
Standard Shipping Days:
Ground/ Home Delivery (3-8 business days, depending on location. Orders are shipped from IL.) Home Delivery runs Tuesday-Saturdays; Ground runs Monday-Friday. West Coast typically takes 5 business days, East Coast typically takes 1-2 business days.
2nd Day Express (2 business days)
Overnight Standard (3:00pm the next day)
Overnight Priority (9:00am next day)
WHAT IS THE RETURN POLICY?
If, for any reason, you are not fully satisfied with our chocolates or other items, please contact us with your concern.
HOW SHOULD CHOCOLATE BE STORED?
The chocolate should be stored in a dry, cool place, approximately 65 degrees Fahrenheit, well-wrapped, and away from other odors. Chocolate will absorb surrounding odors.
We do not recommend refrigeration,
HOW DO I PLACE A BULK ORDER?
We would love to speak with you about your bulk order. Please call us 312-622-2653 to speak with someone in our wholesale department or email us at info@total-incentives.com.
DO YOU DO CUSTOM ITEMS?
Yes, please contact us for details, and we will happy to customize packages for you.